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Free Shipping on All Compass Cooking & Refrigeration Equipment!
Free Shipping on All Compass Cooking & Refrigeration Equipment!

Shipping Policy

Shipping Locations: only ships items to the 48 contiguous states of the U.S. For shipment inquiries outside the U.S. 48 contiguous states, please contact our Customer Service at

Delivery Times

We are dedicated to getting your order to you as fast as possible, our warehouse processes your orders ready to ship within 1-2 business days (Monday through Friday, 8:00 a.m. to 4:30 p.m., CST), we do not ship order over the weekends, for orders placed on weekends please add up to 2 additional days for delivery. Our warehouse is closed on the following holidays: Christmas, New Years, Memorial Day, 4th of July, Labor Day and Thanksgiving and shipping companies may observe additional holidays which may impact order delivery times. All standard ground delivery times and common carrier shipments are estimates and are not guaranteed. Most products ship out of the Chicago area. However, some items will be shipped directly from the manufacturer, in which case the delivery times may vary. Common carrier deliveries range from 1 to 10 days for delivery, depending on your proximity to the shipping origin. UPS ground shipping can take anywhere from one to seven days business days. All delivery times are estimates.

Equipment Installation

To be sure everything goes smoothly when it comes to installing your new equipment; please consult your local Electrician and/or Power Company. Equipment that requires a 3-phase power source may come without an electrical plug. This is done because there are many different styles of plugs. Please consult with your local electrician for proper installation.

Errors in Shipment

Great care is taken when packing your order, but on rare occasions errors may occur. If there is an error with any part of your shipment, please contact our Customer Service at within 2-business days of receiving your order so we can find a solution for you!

Methods & Charges

City Food Equipment ships small packages via UPS and equipment through various common carrier freight companies based on the equipment type and shipping locations. Our website calculates live shipping rates for both UPS small package and common carrier freight by factoring in weight, dimensions, and shipping distance or orders.

Bear in mind that both UPS small package delivery and common carriers used for freight items charge more for shipping to a residential address versus a commercial address. This difference is usually several dollars but varies by region and is reflected in your shipping charges.

Special Order and Drop Ship Items

To maximize the number of products we can offer to you, some items on our website are not generally stocked in our warehouses. These items may be shipped directly to you from the manufacturer or brought into our warehouse with our next stock order from the manufacturer and then shipped to you.

Please note - we are not always able to cancel special order items once an order has been placed. Contact Customer Service at if you have any questions concerning ordering an item.

Freight (LTL) Shipments - Damaged/Missing Items

If any item or packaging is damaged or missing, or if you have any doubt about possible shipment damage, you MUST do the following:

  • Note it clearly on the shipper’s Proof of Delivery (POD) receipt before signing it.
  • Keep your copy of the shipper’s Proof of Delivery (POD) receipt.
  • Contact us within 1-business day of receiving your shipment at
  • Keep the damaged packing materials for inspection.
  • Take pictures of the damaged items and packaging.

If you are receiving the shipment, it is essential to thoroughly inspect the shipment before signing off on the Proof of Delivery (POD) receipt. You must confirm that the shipment was intended for you, that the entirety of the shipment arrived, and that it was delivered undamaged. If you sign the Proof of Delivery (POD) receipt and find damage later, you will have difficulty proving that the damage occurred during transport. Our warehouse gives great attention to packaging every order for shipment. Unfortunately, damage occasionally occurs during transit, and we must go to the carrier company to receive reimbursement for these damages. By signing the Proof of Delivery receipt, you are taking responsibility and ownership for the shipment in the condition noted. If all or part of the shipment is damaged and you did not note this in any way on the Proof of Delivery (POD) receipt, City Food Equipment CANNOT guarantee any compensation for damages.

Tips for Receiving and Inspecting Cargo

When your cargo arrives, do the following before signing a POD receipt:

  • Record the whole procedure: Photograph and video evidence of the freight can make or break a liability battle over a damaged claim. Start collecting this information the moment the freight arrives on your lot during offloading. To further protect yourself, ask the shipper to photograph the goods before shipment.
  • Examine cargo with the truck driver: Walk through this process with the driver so he or she is aware of any issues you note.
  • Thoroughly inspect the cargo: Examine each item for visible damage. Carefully review the packaging, the shrink wrapping, the pallets, and the warning tape. Look for issues such as tears, holes, stains, and other such damage. Check that packages have not been opened and resealed.
  • Damaged freight: If you see visible damage, photograph it and make a detailed note of it on the POD. You should note minor wear and tear just to cover yourself. If there is serious damage to a package or pallet, point it out to the delivery driver. After that, with the driver as a witness, open the package up and see if the items within have damage too. If so, make further note of it on the POD.
  • Obtain driver confirmation: After you have gone through the entire shipment and documented any issues, obtain the driver’s signature or initials next to your notes about the damaged items.
  • Look for courier notification: If a note indicates that the package was not packed properly, liability may shift from the carrier to the shipper.
  • Take the cargo: Even if it has damage, do not send the driver away with the goods. Instead, make a note of the damages in the POD and accept the cargo.
  • File a damage claim right away: Typically, you have 7 days to file a damage claim with the freight carrier. It is essential to file a damage claim as soon as possible and within the 7 days to recover any damage costs. Include information about the damaged items, the shipment number, the estimated cost of damage, and contact our Customer Service at about the damage.

Small Package Shipments (UPS) - Damaged/Missing Items

Great care is taken when packing your order, but on rare occasions, damage may occur or an item may have been missed. If any part of your order is missing or damaged, contact our Customer Service at within 5 business days of receiving your order so we can find a solution for you!

  • Loss: A claim for a missing package can be issued if it has not been received within 24 hours of UPS’s expected delivery date and time. Before filing a claim, be sure you have checked all exterior doors and other locations where the package could be placed, including the porch, back patio, garage, and any area out of potential weather hazards. If you are still unable to locate the package, contact our Customer Service at sender to initiate a claim.
  • Damaged: Contact our Customer Service at to initiate a claim.
  • Missing Items: Contact our Customer Service at to review your order.

Contact Customer Service at if you have any questions concerning ordering or shipping an item.